Terms & Conditions

PRIVACY POLICY
TERMS OF USE
GENERAL

Welcome to alchemystory.com. website (the “Website”). This Website is owned and operated by Alchemy Story Store (ABN 3012 6725 982) trading as Alchemy Story. We invite you to carefully review the Website’s Terms and Condition before continuing to access or using the Website. The Terms and Conditions apply to all visitors to or users of the Website. By accessing or using this Website you confirm your acceptance of these terms and conditions and your agreement to be bound by them. If you disagree with these Terms and Conditions please do not visit or use the Website. Alchemy Story reserves the right to revise the contents of these terms and conditions. Users are responsible for keeping themselves updated with such changes.

In these Terms and Conditions, “we”, “us” or “our” refers to Alchemy Story and include its directors and employees; and “you” or “your” means the person who accepts these Terms and Conditions by using this website.

DISCLAIMER

The information on this website is provided on an “As Is” and “As Available” basis. Alchemy Story does not guarantee that all items included in the Alchemy Story site are in stock at the time of your order. In the event that an item is unavailable/ out of stock, we will contact you shortly by phone or email. If we are unable to contact you the order will be canceled or suspended.

Alchemy Story endeavors to maintain and display accurate information on our Site (such as text, images, product size, color, and pricing), however as information is maintained and uploaded manually by individual employees, errors may occur. We do not promise that the information/content of our Site is free of inaccuracies and up to date at all time, but we strive to solve any problem arises or inaccuracies found. In the event that we discover you have been charged the wrong amount for your order, we will contact you by phone or email and we will provide you with options of placing a new order with the correct price or canceling your order. If we are unable to contact you the order will be canceled or suspended until we can get in contact with you.

Alchemy Story reserves the right to correct any errors, inaccuracies or amend the content of the Site at any time. We reserve the right to refuse to fill an order that you may place based on information at the time of order that may contain errors, inaccuracy or out of date information regarding pricing, shipping, payment terms or return policies.

You understand and accept that to the fullest possible extent permitted in law, we accept no responsibility for any loss or damage or injury caused to you or your hardware or software whether such loss or injury is caused directly or indirectly by your use of this website.

USE OF THIS WEBSITE

You are permitted to use the Website and its content for your personal and non-commercial use only, and always in compliance with the Websites Terms and Condition. Except as permitted by applicable law or unless you have prior consent you may not and may not permit, assist or allow any third party to copy, reproduce, publish, distribute, imitate, commercially exploit, link to or deep-link into this website. You may not use anyone else’s password or account at any time without the permission and consent of the holder of that password or account. You are responsible for maintaining the confidentiality of your access information and for controlling access to your account. You will be responsible for all activities that occur under your account unless you notify us that your account is being used by a third party without your consent. Alchemy Story Store cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

PLACING OF AN ORDER

By placing an order through Alchemy Story website, you confirm that you have read this Terms & Condition at the time of your order, and you agree to be bound by and accept the Terms and Conditions in effect at the time of such order.

Your placement of an order does not always assure that we will accept your order. Orders are subjected to acceptance by us and depend on situations, we may at any time and at our sole discretion, refuse to accept your order. These situations may be but not limited to:

You provide us with incorrect or incomplete information.
Your shipping address is a P.O.BOX address.
The product you have ordered is out of stock.
There is a technical error that impacted the product information relating to the product you have ordered.
We will contact you by email or phone should any situation arise that effects the completion or acceptance of your order.

Once you’re your order is placed, you will receive an order confirmation by email. Once your payment is processed, authorized and debited, we will arrange shipment to you and inform you of the sending of the shipment by email.

OUR CONTRACT

A contract between us for the purchase of the goods will only be valid when your payment has been approved by us and we have debited your credit or debit card, or we have received your payment via Paypal account. Confirmation email generated by our Site upon your placing of an order is an acknowledgment only, does not constitute the validity of a contract and does not constitute an acceptance of your order.

PAYMENT

Prices on Alchemy Story website are displayed in Australian dollars (AUD).

For orders placed within Australia GST of 10% applies and will be itemized on the Order Confirmation page at the checkout and the e-invoice. If you are placing an order outside of Australia GST of 10% will not be charged. However your order is placed outside of Australia, but the shipping destination is Australia, GST will apply.

We accept payment by Credit card, Debit card, Paypal and bank transfer. For orders placed outside of Australia, Alchemy Story is not responsible for any fees imposed by your credit card company, such as conversion fees.

For any orders that are delivered outside of Australia, delays may be incurred as items go through your country’s Customs & Excise and you will be responsible for any local customs duty, import taxes or costs due on your purchase. These are decided on a case-by-case basis by your own government at the point of entry to your country and are outside our control. However, most countries allow Internet purchases below a certain value to be imported free of duty and tax. Our courier company will contact you if you are required to pay any additional fees.

DISCOUNT POLICY

From time to time, Alchemy Story may mark down the price of a particular product for the purpose of rewarding our loyal customers, or for special celebration and occasions. To be fair to all of our customers, if you have purchased any product from us, and that product have been marked down within 7 days after your purchase, we will refund the difference to your account as shopping credit for you to use for next purchase. And we will notify of this refund of shopping credit in an email. Please note this shopping credit is not redeemable for cash.

SHIPPING POLICY

We are currently offering free all over Australia on all orders, otherwise, it is $9.95 flat rate for shipping and handling. All shipments are subject to availability. Standard orders placed Monday through Friday (excluding public holidays) will be processed and shipped within two business days, unless the products are made to order which will take 5-9 business days. You will be notified of your order dispatch via email. Due to our location, most shipping is completed through Australia Post and sometimes Sendle. If you are based in a capital city, you can expect your order to be delivered within 2-5 business days after dispatch. Regional areas tend to take anywhere from 5-10 business days.For International order it might take longer and we are not liable for delayed caused by the courier services.

Please note: The delivery times stated above are indicative only. Once a parcel has been dispatched, Alchemy Story has no control over the delivery timeframe, however, the location of your parcel can be seen from the tracking information provided to you upon dispatch. For international parcel you may or may not be provided tracking details.

ORDER DISPATCH

We always try our best to dispatch all our buyer’s order within 1-3 working days (Saturday and Sunday are non-working days). In scenarios like stock unavailability and ‘Made to Order’ cases, it shall take us 7-10 days to prepare your order. Hence, request your cooperation regarding this matter.

REFUND POLICY

No refund due to change of mind . In case of defective product first send us photo and return the product to our company address. To be eligible for refund, the buyer would need to send the original purchased item back to us within 7 days of delivery. Buyers are responsible for return postage costs. Once the product is received , we shall then deduct our shipping postage cost and refund the remaining amount back to you.

INDEMNITY

You agree to indemnify, defend and hold harmless Alchemy Story, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Colors

We endeavor to display the colors of the product photo as close to the actual product in real life as possible through our computer and monitors, however as each monitor displays colors slightly differently, we cannot guarantee that the colors show on your monitor will be true to life. This sometimes depends on the color setting of your computer and monitor.

GOVERNING LAW

Alchemy Story operates this Website from its office in Australia. The laws of the State of Victoria govern these Terms and Conditions.