FAQ's

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Frequently Asked Questions (FAQ's)

Our Cashmere

Cashmere is luxury, extravagant and valuable due to fact that it takes the entire annual growth of three of these goats to create just one cashmere scarf. Cashmere, we used to be are naturally shredded and no goats are harmed during the process. In a way, we can say special cashmere wool is the goats’ gift to everyone. And what an amazing gift it is!

We source only the finest of cashmere from “Capra hircus”s the most remote regions of Himalayas and live approximately 14,000 feet above sea level, these special goats grow a thin, inner coat of hair that insulates them during the long, harsh Himalayan winters. It is this unique inner coat of hair that is used to produce cashmere. Each hair is about 1/6th the diameter of most other types of hair – but is still surprisingly durable while being stunningly soft and comforting to human skin.

Cashmere Goat

Unlike other Cashmere seller or brands, our Cashmere or Pashmina is far superior. Most other Cashmere brands source their Cashmere from China or Mongolia. Although their Cashmere may be real it is far from the best quality. 

This is because Himalayan Cashmere goats live at 10-12000 meters above sea level and endure extreme snow, ice, and hail all winter long, whereas domesticated cashmere goats have a relatively comfy and warm life at only 1,000 meters above sea level. 

Ethical and Sustainable Sourced

We live out our values, we dont only care about quality Cashmere, we care about people.  That is why we work closely and ethically with the goat herders and trade workers paying them more than their usual wages and help bring them sustainable business. We committed to operating responsibly as we love fabrics and people. When it comes down to it people always come first.

We live out our values of social and environmental consciousness. As we only source our products in an environmentally sustainable manner. Taking into account environmental, social and ethical factors as well in our supply chains. This means you can have peace of mind.

Our Other Beautiful Natural Fibres

Our Himalayan Nettle is used to make our stinging nettle fibres which is turned into yarn. Nettle fibres is an insulator and keeps you warm in the winter, and cool in the summer.

As a plant textile fabric it is very sustainable and in high demand in the fashion industry.

We source only the finest of cashmere from “Capra hircus”s the most remote regions of Himalayas and live approximately 14,000 feet above sea level, these special goats grow a thin, inner coat of hair that insulates them during the long, harsh Himalayan winters. It is this unique inner coat of hair that is used to produce cashmere. Each hair is about 1/6th the diameter of most other types of hair – but is still surprisingly durable while being stunningly soft and comforting to human skin.

Modal is a plant-based textile made from beech tree processed into a fine pulp. We often blend Modal with other fibers like cotton, wool and Cashmere.

It as an environmentally-friendly textile option. modal is revolutionizing the fashion industry with its lightweight, stretchy, and breathable nature that takes beech tree pulp and turns it into an eco-conscious, durable option for clothing

We source our cotton form cotton trees in Nepal near the Himalayas. Our cotton is harvested and processed in a way known as extra-long staple (ELS). ELS cotton is any type of cotton that consists of fibers that are longer than 1.25 inches. ELS cotton is the most luxurious and soft type of cotton in existence

Our Sheep wool is sourced from Sheep bread at the base of the Himalayas for hundreds of years. These Sheep live at 2,000 – 3,000 meters above sea level and so have evolved much cozier coats to deal with the extreme climate. 

Yak wool is similar to merino in that it comes from a shaggy animal that’s used to rough outdoor living, but yak wool is even warmer and better at wicking moisture away from the skin because, the yak itself lives in more extreme conditions and has evolved a cozier coat. Yaks live in the Himalayas at 5,000-6,000 meters above sea level and endure snow, ice, and hail all winter long, whereas merino sheep have a relatively comfy life at only 1,000 meters above sea level.

Our pure yak fabric is 40 percent warmer, 66 percent more breathable, and 17 percent better at transporting water vapour away from the skin than merino wool.

Our skilk is made from the silkworms, Bombyx mori. These silkworms are fed mulberry leaves five times a day. After 45 days of munching and growing, the worms are ready to mature. They have a special spinneret that secretes one long continuous filament. Silk filaments are joined to create a thread thick enough to weave into fabric. This is our Silk

Shipping and Delivery

Depending upon our buyer’s location and stock availability, we shall ship the order either from Australia or Nepal, whichever seems convenient. Made to order products are shipped from Nepal.

 

We always use DHL Express/Australian Post for shipping. Once shipped,your order shall reach to you within 4-7 business days.

We always try our best to dispatch all our buyer’s order within 1-3 working days (Saturday and Sunday are non-working days). In scenarios like stock unavailability and ‘Made to Order’ cases, it shall take us 7-10 business days to prepare your order. Hence, request your cooperation regarding this matter.
Please note: all travel wraps are “ Made to Order”

 

Refunds

No refund due to change of mind. Return not acceptable for custom and bulky orders. To be eligible for refund, the buyer would need to send the original purchased item back to us within 7 days of delivery. Buyers are responsible for return postage costs. Once it has been done, we shall then deduct our shipping postage cost and refund the remaining amount back to you. Since we use expensive courier services for shipping the purchased item all around the world, the deduction of our shipping cost from the refund amount can’t be helped and needs to be read and understood by the buyer before purchase. Amount deducted will be 20 AUD for Australian Post and 30 AUD for DHL Express(Estimated for 1 kg Shipping Weight Only).

 

Cashmere Care

We would recommend you to the dry clean. However, It is an option, there is really nothing to be scared of if you choose to clean your beloved cashmere yourself. Avoid washing it in very hot or chilly water as it can cause shrinking. Always use lukewarm water and mix a delicate shampoo solution. Do not bleach Cashmere Products as it can affect its softness.

Avoid twisting or squeezing your cashmere. You must never place it in a clothes dryer. For drying, spread the cashmere on a drying rack. Do not hang it as it can cause the fabric to stretch. Do not dry your soft and delicate product in direct sunlight and heat. Allow it to air dry. While ironing, place the cashmere between two towels and gently iron the wrinkles away. Never iron it dry.

After washing and drying, fold your cashmere product in tissue paper or polythene bag and store it in a place which is free of moisture and heat. Make sure that the place is leak proof as leakages, sunlight, and dampness can cause harm to your precious cashmere. To ensure that the place where you are storing your cashmere has no space for the moth to enter and grow. To keep away moth, clean your cashmere for any food stains before storing it. Make use of moth proof products to keep your cashmere safe.

As fresh stains may become permanent during storage, always clean your product before you store it.

Cashmere is not an ordinary piece of clothing. Cashmere is very delicate, as it is super soft. You can preserve it and event pass it on to the next generation. But cashmere is extremely sensitive and requires proper care and handling. With adequate care, a Cashmere will retain its natural beauty over decades.
Avoid wearing the same cashmere product every day. Allow it to rest for 2-3 days after wearing it once. Do not wear your soft and delicate cashmere scarves and shawls next to rough clothing, metal jewellery, and rough leather as it can cause pilling. Pilling is normal due to regular wear. To remove pills, pick them up with hands, or the best way is to use a Cashmere comb. Do not brush or rub your sensitive cashmere scarves.

 
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